Cancellation Policy

Last updated: 2 August 2026

• You may cancel your order any time before it is shipped/out for delivery, directly from the order page in the app.
• For any approved cancellation, the paid amount is refunded to your original payment method or wallet within 7–10 working days.
• If a product is unavailable, we may split the order and deliver the rest while the unavailable item waits for stock; you can cancel the waiting item if you prefer not to wait.
• We may cancel an order due to delivery/logistics issues, suspected fraudulent activity, or inaccurate third-party product information that cannot be resolved.
• Where an order is cancelled by us, any amount already paid is refunded in full.

Contact

Questions about a cancellation? Email business@originatesoft.com or call +91 91265 08421.