Refund Policy

Last updated: 2 August 2026

We want you to be happy with every order. If something isn't right, we'll make it right.

Eligibility

• If an item is missing, damaged, expired or not as described, raise a return/refund request from your order within 24 hours of delivery.
• Please check items and the invoice at the time of delivery.

How Refunds Work

• Approved refunds are credited to your original payment method or your in-app wallet within 5–7 business days.
• For Cash on Delivery orders, refunds are issued to your wallet or a bank account you provide.

Replacements

• Perishable and fresh items may be offered a replacement instead of a refund, at our discretion.

Non-Returnable Items

• For hygiene and safety, certain items may be non-returnable unless they arrive damaged or defective. Such items are marked where applicable.

Contact

Need help with a refund? Email business@originatesoft.com or call +91 91265 08421.